Refund policy

You have 60 days from the day your order is delivered to send it back for a full refund.

How to start a return

Send us your order number and a short note through our contact page or by email at phannguyenbinh24514@gmail.com. We will reply with the return address and next steps. Please include the cushion and its cover in your return.

Your refund

Once your return arrives and is checked, we refund the original payment method. Banks usually take a further 5–10 business days to show the credit on your statement.

Damaged or faulty items

If something arrives damaged or stops working, send us a photo or short video within 60 days of delivery and we will send a replacement or refund you.

Celinva is operated by Joemarie Labang
22 Crystal Street, Waterloo, NSW 2017, Australia
Email: phannguyenbinh24514@gmail.com